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I have read every message I can find and have double and triple checked everything I can think of. January 07, 2019. donut! nay help is much appreciated. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Making dinner for Mom! Tonight's challenge involves the creation of two processes. Use Lightning Knowledge to create a knowledge base for better customer service. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. 3 new items on utility bar. I have sent screen shot of my report to rebecca@capstorm.com . This error stumped me for a while as well. Its upsurd. Service Cloud Specialist Superbadge Challenge 2 Question We recommend using a new Developer Edition (DE) to check this challenge. Ask Question Asked 2 years, 8 months ago. I am not sure what I'm doing wrong? The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? +12,700 Points +300 points. @Joy.. Can you please share the solution ?r. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Health Cloud Superbadge You write beautiful things. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. This is so annoying. I can't figure out what this error means. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Error: "We can't find the Entitlement Name in the System Administrator Profile. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. We can't find the 'Customer Case Team' role. Ensure you group report results correctly. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Any advice?Thanks in advance! Two things try a different merge field for the name. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Which Trailhead Superbadge Is Right for You? | Salesforce Ben Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Ask Question Asked 2 years, 8 months ago. Open a Case in the service console.2. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. It's a picklist. Did you check the values? Appreciate any help. for Challenge 7. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Any hlp? Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Help with Superbadge Service Cloud Specialist step 4 Any help! The custom email button I made was visible instead but was not approved by the Trailhead check. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Look at the page layout and enable knowledge. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I really learned a lot here. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Use the search o. Hello! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Hi All,I am currently stuck at challenge 4. I got it figured out. Very helpful, thanks for the information! It has to be so simple. Alas, fingers crossed for the next challenges. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Below are tips and gotchas for each report / dashboard. . If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. this blog is beneficial and great information to share with us. Hi I am getting the below error. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. The macro works without the email button being visible. Ensure you create the Cloudy Weather Resolution automated action. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? This is a fun challenge - if you are, like me, a total Service Cloud novice. My brother has started to play with me! I wish I had a good answer for you! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Does this match the requirements? LWC Specialist Superbadge : Guide to Challenges - gigminds It's easy to miss. No. I am right now @ step 6. hope to finish the superbadge now soon.!!! I was creating 'wrong queue' queue . Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Challenge 5 error : We can't find a field called 'Question Long Text Area'. This is my current version name. Sometimes it seems that the most frustrating problems have the simplest solutions. Rated Accounts by State The record count for state and account rating are automatically added. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Service Cloud Specialist Superbadge - YouTube This comment has been removed by the author. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! But I didn't complete it. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Tnx, hmmmm What you have sounds correct. This comment has been removed by the author. I am not intending to give out the answers, just a little bit of a nudge. Thanks so much for responding. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. How can you update it as status field is inactive dring recording procedre? I'm sure it's something little! Yes! You may want to jot down notes as you read the requirements. But I have successfully created this service console in my playground. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Or rename a standard one? Review the steps to create the 'Cloud Technical Team Support Process'. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. If you can not, I'd look around at permissions. Still stuck? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Modified 2 years, 1 month ago. Take a break, grab a snack, and watch this video. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Service Cloud Specialist Superbadge Challenge 6. I have the same problem, I have the same problem, could you solve it?